Platform Setup

Connecting Your WhatsApp Account

Link your WhatsApp Business number to BizBotify so your team can start managing customer conversations from one shared inbox.

10 min Beginner
Prefer to watch? WhatsApp, in the Settings video

How to do it

Open Settings → WhatsApp → Phone numbers

After logging in, click Settings in the left sidebar, then WhatsApp. You will see two ways to connect.

Before you start: Log in to Facebook with the account that manages your business on Meta. Keep the phone with your WhatsApp number nearby — Meta sends it a code or asks you to confirm on it.
Choose how to connect

Connect a new number registers a number that will run only in BizBotify. The number must not be active on WhatsApp or the WhatsApp Business app. Use my existing WhatsApp Business app number keeps the number working in the WhatsApp Business app on your phone too — chats sync both ways.

Finish the Facebook popup

Log in and pick or create your Meta business portfolio and WhatsApp Business account. For a new number, enter it with the country code (e.g. +91 98765 43210), verify it with the SMS or call code, and set the display name customers will see. For your existing app number, choose Connect a WhatsApp Business App in the WhatsApp Business Account dropdown; then on your phone open the WhatsApp Business app, go to Connect to the Business Platform → Confirm, and paste the code it shows back into the popup.

Wait for "Ready"

Back in BizBotify the number shows Setting up while BizBotify registers it with WhatsApp and connects it to your inbox — you do not need to copy any webhook or token. If asked, enter the number's 6-digit two-step verification PIN. When the badge turns Ready, you are live. For an existing app number, a banner shows Syncing your chats until your recent one-to-one chats have come in.

Setup failed? A common cause is a missing payment method: Meta needs one on your WhatsApp Business account before it lets a number register. Add it to that account in Meta Business Suite, then click Retry setup in BizBotify.
Send a test message to confirm

Send a WhatsApp message to your business number from another phone. If it appears in your BizBotify inbox within a few seconds, the connection is working.

Using your existing app number? Know the trade-offs. You need WhatsApp Business app version 2.24.17 or newer. Only one-to-one chats sync (not groups), sending is capped at 20 messages a second, broadcast lists in the app become read-only, disappearing messages, view-once and live location turn off, and other linked devices are logged out (most can link again). This option works with the WhatsApp Business app, not the regular WhatsApp app.
You're connected! Your team can now receive and reply to WhatsApp messages from the BizBotify shared inbox.

What to do next

Setting Up Team Roles & Permissions

Invite your team and assign the right roles to each member.

Read guide →
Using the Team Inbox

Learn how to manage, filter, and reply to conversations.

Read guide →
Creating Message Templates

Create Meta-approved templates to send proactive messages.

Read guide →