Creating Custom Snippets
Write a reply once, with buttons or media, and reuse it across your automations.
A Custom Snippet in BizBotify is a reusable reply you can send inside the 24-hour window without Meta approval: plain text, an interactive message with buttons or a list, or media. Create one under Library → Custom Snippets, use named fields such as {{contact_name}}, and pick it as "My Template" in keyword rules and chatbot flows.
How to do it
Create a snippet
Open Library → Custom Snippets and click + New Snippet, or Browse Library to start from a ready-made one.
Choose the type and write it
Pick Text, Interactive (reply buttons or a list) or Media. Add named fields such as {{contact_name}}, then click Create template.
Use it in automations
In a keyword rule, choose the response type My Template; in a chatbot flow, pick it in a message block.
Frequently asked questions
Do Custom Snippets need Meta approval?
No. They are sent as normal replies inside the 24-hour customer service window, so no approval is needed.
What is the difference between a snippet and a canned response?
Canned responses are text your team inserts while typing with /. Snippets are richer messages (buttons, lists, media) used by keyword rules and flows.
Can a snippet include buttons?
Yes. Choose the Interactive type for reply buttons or a list.
Where can I find ready-made snippets?
Click Browse Library in Custom Snippets to open the template library.